When and how should I place my order?
What if I need to make any changes to my order?
How long will it take for my rental order to ship?
Linens by the Sea ships to all states within the continental United States. Depending on where you would like our linens shipped, the transit time varies. Please look at the map below to assist you with approximate transit times from our location in Florida.
And returns are very easy! We send the linens to you with a pre-labeled duffel bag to ship back to us filled with your used linens. Either call FedEx to schedule a pick-up at 1-800-Go-FedEx or drop them off at one of FedEx Office's many convenient locations. Often we can schedule the pick-up date in advance for you if you require this service. Simply let us know at the time you place the order. For receipt of our linens, it is the client’s responsibility to let us know when you would like the linens to arrive. Linens by the Sea is not responsible for any shipping errors made by any shipping company.
What are your shipping fees?
Orders $0 - $200.00 – Shipping Fee: $45
Orders $201.00 - $400.00 – Shipping Fee: $55
Orders $401.00 - $600.00 – Shipping Fees: $65
Orders $601.00 - $800.00 – Shipping Fees: $90
Orders $801.00 – HIGHER – Shipping Fees to be determined based on quote
Please make sure your “ship to" address can accept deliveries. We are not responsible for any delays or mishandling caused by the shipping company or for any natural causes that might prevent the timely arrival of shipments. Please allow for extra cushion transit days during busy holiday seasons. Any orders that you rent for longer than one week will result in additional rental fees.
How do I pack the duffel bag and return the rented linens?
The pre-labeled duffel bag used to ship your used linens back to us should be packed in the following manner. Make sure all linens are dry and free of any debris, especially food particles by shaking them in an outside space. Multiple orders can be returned in the same duffel bags. About 15 (fifteen) linens can fit into each duffel bag. Be sure to let us know if this occurs for proper inventory inspection upon receipt. If the return label appears to be missing, call us at 800-588-8235, and we’ll be able to help you.
Do you offer swatches or samples of your linens?
Do your chair covers fit most banquet chairs?
Our chair covers are made proportionate so as to fit on most standard/basic banquet chair styles. If you still aren’t sure if our covers will fit your chair type, please contact us for more details or request a sample. Please also see our Linen Size Chart for measurements of Basic Banquet Chairs.
What are rental prices for your linens?
Pricing varies by color and style. We’d love the opportunity to discuss your needs. Please contact us for pricing details by phone, email, fax or via our Contact Us form on this website. Tax applies to all orders shipped to a Florida address unless you provide us with a tax exempt certificate or Florida resale tax certificate.
What is your payment policy?
Linens by the Sea accepts payment by all major credit cards, cash and check. However, a valid credit card must be on file with us for any possible incidental charges. A 50% deposit is required on all linen quotes to confirm an order. The remaining balance is due 10 days prior to your delivery date and there is no minimum order required. If paying by check, the remaining balance due must be paid and the check must clear 10 days prior to your event date. You are responsible for the rental fees on all items shipped. There are no deductions on any items that end up not being used by you at your event. Adjustments resulting from an increase in shipping charges, etc. will be charged at that time or after the event date. For custom orders, all orders are final and there are no refunds given due to specialty production costs incurred by Linens by the Sea. Late fees and replacement charges will apply to product not returned, damaged product or any product returned after the return date listed on the order.
What happens if I cancel my event or change my event date?
Any reservations cancelled less than one week prior to the delivery date will be charged a 50% restocking fee. If an item has already been shipped to arrive in time for the delivery date, client will be responsible for the entire payment in FULL. For custom orders cancellation made at any time, the client is still responsible for the entire payment in FULL.
What happens if the linen has been lost or damaged?
Linens by the Sea counts, inspects and inventories all linens before they go out of our warehouse and when they are returned. You will be charged full retail cost for all missing items including duffel bags or stage/skirting clips or items returned in a damaged condition. Damaged linens must be returned to us and do not become your property after payment for the replacement has been made. Charges for loss of all damage to linens are in addition to the original rental charge. Solid poly linens and spandex tablecloths do have a damage waiver policy applied to them. Please see our Linen Policies and Conditions for further details.
Can you make custom linens?
Yes, we are happy to assist you with custom linen rental requests. Custom orders require a non-refundable 50% deposit before the order will be processed. Custom orders may not be changed after processing has begun. Additions may be placed as separate orders and will also require a 50% deposit before processing. All custom orders are final, and there are no refunds given due to specialty production costs incurred by Linens by the Sea. Additionally, we can’t guarantee the availability of fabrics, trim or any other materials on a custom order.
Do you provide installation services?
At Linens by the Sea, we can provide specialty installation service. A minimum of 50 chairs is required, and the install must include both chairs and tables. Linen installs are commonly available to customers in Sarasota and Tampa Bay Markets. Travel time fees, labor fees and occasionally hotel/food per diems are mandatory if outside the Tampa area. A $75 minimum labor fee is added to all installation orders.
Below are the current installation rates:
- Chair Sash (alert us as to either knot or bow): $1.50 each
- Standard Chair Cover: $1.00 each
- Spandex Chair Cover: $2.00 each
- Spandex Table Linen: $5.00 each
- Table Linen: $2.00 each
Some clients enjoy our pre-tied chair sashes. We are happy to do so for you if you supply us with the width of the chair back in inches at least 10 days in advance. Please note that we cannot provide this service if the top of the chair back is wider than the center section of the chair back where the sash will be placed. No guarantee is made on the exact fit of pre-tied sashes for they may slip or be too tight.
Below is our current pre-tie rate:
Pre-Tied Chair Sash (alert us as to either knot or bow): $1.00 each
What does Limited Edition mean?
What is your refund policy?
Order errors are defined as damaged, incorrect, or missing merchandise. Please review your order immediately after it's received so that if any order errors are found, they can be brought to our attention quickly and resolved for you. Order errors must be brought to our attention within one business day after the delivery has been completed. Failure to do so will be interpreted as negligence, and you will hold us harmless on any orders/issues that you do not make us aware of immediately.
All re-shipments for order errors that we determine will require replacements can only be sent via ground shipping, regardless of the situation/cause. A faster shipping method will be paid for by the client.
You will be issued the refund upon our receipt of the items rented. Please return them in the return pre-labeled duffel bags that we have provided you.
All returned items that are not in original packaging will not receive a refund.
We do not charge a restocking fee.
Remember to include your order number along with your return.
Our return address is: 7600 Matoaka Road, Sarasota, FL 34243
What if I have another question?
Thank you for your business!